FAQS – Misococo™
FREE STANDARD SHIPPING ON ORDERS OVER $75

FAQS

How long does shipping take?

Standard International Shipping: 8-20 business days

All orders will be dispatched from our warehouse within 3 business days. In peak periods, please allow for up to 6 business days for dispatch

*All shipping times exclude clearance/customs delays

My package is missing! What should I do!

Still haven’t received your order even though your order status says “delivered”? Try checking with your neighbors first to make sure the package didn’t get delivered to their house instead. Sometime, mail carriers leave packages at nearby doors by mistake (oops!).

If your order has still not shown up please contact our support team so we can verify you used the correct address at checkout.

We also recommend contacting your local carrier and filing a claim with them!

I don't have a tracking number, when will I get it?

You should have received an order confirmation email or text message with your order information.

You can check on the status of your order at any time here.

You will receive an update email with your tracking information when our fulfilment center creates your label and begins packing your order.

Do your provide international shipping?

Yes we do!

How do I use a discount code?

Good news: It’s super easy! When checking out, enter your code in the “Discount Code” box under the “Order Summary” section. Click “apply” and the discount will automatically be applied toward the order total.

Can I use multiple discount codes in my order?

Unfortunately, only one discount code may be used per order at this time.

What forms of payment do you accept?

Paypal, Amazon Pay, Apple Pay, Google Pay and all major credit cards.

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, please try entering your information one more time to insure no mistakes were made. You will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase if it doesn’t work the second time.

I was given a refund but I don’t see it back in my account yet?

Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

What's your return policy?

Need to Return Your Purchase? It's easy!

If you are not 100% satisfied with your purchase you can return your item(s) for a full refund within 30 days of purchase. (Returns must be un-used, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original box or a damaged item do not qualify for a refund. Please note, you will be responsible for paying for return shipping, but if your return is accepted you will be reimbursed.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@todococo.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@todococo.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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*On orders over 75$

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